Executive Team
Mark Zook
President & CEO
Mark Zook began his career at Maps Credit Union in 1992 and now serves as President and CEO. In addition to leading Maps Credit Union, he is the CEO of Unified Solutions, overseeing a portfolio of five diverse companies. Zook’s commitment to community and education is evident through his service on the Salem Health Board of Trustees, Western Oregon University Board of Trustees, and the Maps Community Foundation.
His academic achievements reflect a dedication to lifelong learning. Zook holds an MBA from Southern Oregon University, a master’s degree in educational leadership from the University of Oregon, and a bachelor’s degree in business administration from Western Oregon University. Further enhancing his expertise, he completed the BAI/Emory University Graduate School of Executive Bank Management in Atlanta, Georgia.
He also serves on the Trellance Board of Directors and the NACUSO Business Services Board.
Chris Giles
Chief Experience Officer
Chris Giles, the Chief Member Experience Officer, oversees our branches, payments, and digital services. He began his career at Maps in 2004 and joined the organization full-time in 2005. Initially serving as General Manager of the Maps subsidiary company CU Wireless (CUW), Giles was named CEO of CUW in 2015. In 2017, he was chosen to head up the newly created Strategic Payments function at Maps. In addition to Payments, Giles leads a cross-functional team tasked with creating best-in-class digital tools for our membership.
Chris speaks at credit union industry events across the U.S. including annual meetings of the California, Nevada, Oregon, and Connecticut Credit Union Leagues, National Association of Credit Union Service Organizations (NACUSO), the Marketing Association of Credit Unions (MAC), and AXFI. He has spoken on a variety of topics including: emerging payments trends, data analytics, product innovation and Customer Experience Management.
Toni Silbernagel
Chief Revenue Officer
Toni Silbernagel joined the Maps staff in 1991 and has held key positions throughout her tenure with the credit union. Silbernagel began as the Director of Dealer Services before being named the head of consumer lending in 1998. Since then, Toni has held the positions of SVP of Lending, Chief Lending Officer, and currently, Chief Revenue Officer. Silbernagel also serves on the Board of Managers as the Secretary of Maps Insurance Services.
Silbernagel is a graduate of the Salem Chamber of Commerce Leadership program and CUNA’s Consumer Lending Executive Development School and has earned designations for Credit Union Business Lending Professional (CUBLP) and Credit Union Development Educator (CUDE). Throughout her career, she has participated as a member and a President of the Salem Credit Association, is active in the Salem Automobile Dealers Association program, and served on grant selection committees through the Salem Chamber.
Rachel Pross
Chief Operations Officer
Rachel Pross joined Maps Credit Union in 2016 and provides strategic leadership for the Operations division of the organization. Pross also serves as one of the founding board members of Evergreen Armored Transport, one of the Credit Union’s operational subsidiaries. Governmental affairs is an important part of Rachel’s role at Maps, and she regularly visits with legislators and regulators both in Salem and in Washington, D.C. She testified to Congress twice in 2019 in favor of the SAFE Banking Act, and she is a frequent guest speaker at events across the nation on topics ranging from regulatory compliance to leadership. She has contributed to HuffPost Money, The Hill, and many industry publications.
Pross holds a Bachelor of Science degree from Grand Canyon University’s Colangelo College of Business. She also studied violin performance at The Ohio State University and is a High Honors graduate from Western CUNA Management School, a three-year credit union executive management program.